Refund policy

Please inspect the product immediately upon receipt. If there are any defects, damages, incorrect items or missing components, please contact us promptly. Our company offers a one-time free return service within 5 days. You can submit a return request for the above issues via WhatsApp 6360 8094 or email at info@onandoff.studio within 5 days. Once confirmed and accepted, we will provide the return address.

To be eligible for a return, the product must be in its original condition, unused or unworn, with tags attached and complete packaging. Additionally, please provide valid proof of purchase or receipt as a basis for the return. Certain items are not eligible for exchange or refund due to their nature, including personal care products, promotional discounted items (before using promotional codes), intimate apparel (such as underwear and swimwear), jewelry and accessories (such as hats, belts, etc.), and gifts. These items are final sale and are not accepted for return, exchange, or refund. 

Furthermore, the following situations are not regarded as defects, damages, or incorrect items:
1. Color differences caused by device and display resolution or lighting;
2. Loose threads or knots due to fabric characteristics;
3. Wool or fuzzy materials unsuitable;
4. Fabric odors;
5. Slight stains or minor imperfections.

Products sent back without prior return request will not be accepted.

Refund Process
We will notify you of the review results as soon as we receive and inspect the returned items. If the return is approved, we will process the refund to your original payment method within 10 business days. Please note that bank and credit card companies may take additional time to process the refund. If the refund has not been received after 15 business days, please contact us immediately, and we will assist you in tracking the status.

If you have any questions regarding the return process or conditions, please feel free to contact us via WhatsApp 6360 8094 or email at info@onandoff.studio.